Need some help? Our support team is online to help you out. Feel free to send us an email or use the form to send us a message if you have any questions.
To change your password, go to your account page here. From there you can change your password.
To view your past orders or check the the status of your orders, go to your account page here.
To change your email address, go to your account page here. From there you can change your email address.
To change your addresses, go to your account page here. From there you can change your addresses.
Making an order is an easy as shopping online at any other store. Follow the steps below to make an order online in our vendor shop
Step 1 – Browse Our Shop
Go to our shop page and browse our products.
Step 2 – Add Products to Cart
When you want to add a product to your order, enter the quantity you would like to order and click “Add to Cart”.
Step 3 – Checkout
When you are ready to checkout, click on “View Order” in the main menu or from clicking the shopping bag icon. Review your order, enter your billing and shipping address, and select a shipping method. Click “Place Order”.
Step 4 – Payment
Your order is now on hold until we receive payment. Once we receive payment, we will begin shipping out your order.
That’s it! You’ve made an order and it will be shipped out.
We process our orders quite quickly. If we have not yet started processing your order, then you can send us an email at [email protected] to see if it can still be cancelled.
We restock our products often. If you need an order urgently, send us an email at [email protected] to see when we will getting that product.
All orders must be $800 or greater before tax.
We accept the following payment methods:
Orders will not be shipped until we receive payment.
Yes, we charge GST.
Payment instructions will be sent to you upon placing your order.
We ship orders via Canada Post Xpress Post. For vendors located in Vancouver, we also can do local deliveries.
We do local deliveries to Vancouver, Burnaby, New Westminster, and Richmond in British Columbia only.
All other orders are shipped via Canada Post Xpress Post.
All shipping and delivery methods are free for all orders over $800.
After we receive payment (unless you’re doing cash on delivery), we ship your order within 1-2 business days.
We will send you a tracking number in your completed order email when we ship your order.
Register for a vendor account to gain access to wholesale prices and our online vendor shop.
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